Frequently Asked Questions
-
We operate as a high-end Document Concierge with a dedicated physical presence in major administrative hubs, including New York and Florida. We specialize in high-stakes, time-sensitive cases where 'standard' service is insufficient. Our capability to provide Hand-Carried Same-Day Apostille and Document Retrieval by Proxy means we act as your authorized local representative—physically navigating government offices so you don’t have to.
-
Maxwell & Co. provides elite notarial, apostille, translation, and document concierge services across New York, Florida, and nationwide. We specialize in hand-carried same-day apostilles, document retrieval by proxy, certified translations, and comprehensive Spanish residency (DNV) support. From individual vital records to full-service legalization for international use, we manage the entire lifecycle of your document.
-
Booking is a streamlined, secure process designed to get your documents moving immediately:
Select Your Service Category: Choose the tier that matches your timeline—Same-Day Emergency (Tuesday–Thursday), Expedited, or Standard.
Review Our Bundle Options: Before finalizing, please review our Concierge Bundles (such as the RON + Apostille package and the Spanish Visa Digital Nomad packages). These are designed to save you significant time and cost by grouping notarization, retrieval, and translation into one seamless workflow.
Upload & Details: Provide your document details and upload a clear scan for our initial review. If you need us to obtain a record for you, ensure you select the appropriate Retrieval by Proxy option.
Secure Payment: Finalize your booking via our encrypted gateway. Once confirmed, your case is officially opened and prioritized in our active workflow.everything—from notarization to apostille, translations, and retrieval—while you track your order in real time.
-
Simply reach out via our [Inquiry Form/WhatsApp]. Our concierge team will review your requirements and direct you to the package that best fits your timeline and destination.
-
Yes. Maxwell & Co. is a full-service concierge. We manage the entire lifecycle of your request: from intake and retrieval to certified translation, notarization, and physical government filings. You provide the documents once—we navigate the bureaucracy and deliver the results."
-
Absolutely. This is the core of our "Global Bridge" service. Being overseas is no longer a barrier to getting your U.S. documents in order. We have two primary ways to solve this for you:
Remote Online Notarization (RON): You can legally sign and notarize your Power of Attorney or Affidavits from your laptop anywhere in the world. We host a secure digital session, and the resulting document is immediately ready for the Apostille process.
Retrieval by Proxy: If you need a physical record but cannot obtain it yourself, we act as your authorized representative. This process typically requires a Limited Power of Attorney (LPA) - which we handle and prepare for you - allowing our staff to physically navigate government offices to secure the required documents on your behalf.
Full-Service Dispatch: Once your documents are completed and scanned for your immediate use, we manage the international courier process to ensure the physical originals arrive safely at your doorstep abroad.
-
The "Proxy" Advantage:
Whether you’re already located abroad or in the planning phase of one of the most important moves in your life, navigating New York City’s multi-agency requirements is a significant logistical burden. Our $1,150 Elite Service provides you with a dedicated Physical Proxy on the ground in Manhattan.The alternative to our service often involves a costly and stressful emergency return to the United States. Between international airfare (averaging $2,000+), multi-night hotel stays, and/or the complexity of coordinating between various city and state offices, a personal trip can easily exceed $3,500 in total costs.
For a fraction of that expense, we act as your boots-on-the-ground. We handle the 5:00 AM secure notarizations, the mandatory in-person filings, and the physical hand-delivery of your documents. You aren’t just paying for a document; you are paying for professional representation at the source to ensure your mission is successful the first time.
-
The “Certainty of Acceptance" Factor:
While standard mail-in options exist, the current 2026 administrative backlog in New York City is 8 to 12 weeks. For most international visa applications, real estate closings, or legal deadlines, a three-month wait is a deal-breaker.Our $1,150 Elite Service, for example, bypasses the mail-in queue entirely. By providing dedicated physical representation at the government window, we transform a 90-day waiting period into a guaranteed same-day result.
Furthermore, we provide professional oversight to ensure the document retrieved is the specific, high-level version required for international legal use. Most 'DIY' requests result in standard records that are frequently rejected by foreign consulates. We secure the correct, embassy-ready version at the source, preventing clerical errors that could reset your legal timeline by months. You are investing in guaranteed speed and professional certainty.
-
The "White-Glove" Logistics:
To guarantee an 8:00 PM digital scan, our runner must be at the government windows the moment they open. Administrative delays at the source are unpredictable; a minor delay in the morning can result in missing the final afternoon filing window.The 6:30 AM ET cutoff ensures your file is processed and in our runner's hands before the morning departure. This precision is how we bypass standard 12-week backlogs and maintain our 100% success rate for Elite international filings.
-
Yes. We partner with law firms, HR departments, and relocation agencies to provide bulk processing and priority accounts for corporate teams.
-
Yes. While we are the premier specialists for the specialized certification requirements of New York and the high-demand hubs of Florida, we serve a global clientele.
Nationwide Support: We facilitate document services across the United States. Whether your record originates in California, Illinois, or Texas, we provide a single, professional point of contact to manage the entire process, ensuring every state-specific requirement is met.
Global Accessibility: We specialize in assisting clients who are already overseas. If you are currently in Europe, Asia, or South America, you do not need to travel back to the U.S. to handle your paperwork. We act as your domestic liaison to retrieve, notarize, and apostille your documents remotely.
On-Site Representation: We provide the physical presence required in U.S. government offices to ensure your documents are handled with priority, keeping your international transition or legal matters on track without delay.
-
Yes. We specialize in retrieving vital records directly from the source. Whether you need a new certified copy or a specific format for international use, our staff handles the application and physical pickup to bypass standard mail-in delays.
-
Absolutely. Many government offices require an LPA to allow a third party to retrieve your records. We prepare this document for you as part of our concierge service and can even facilitate the notarization remotely so you don't have to visit an embassy.
-
Immediately. Our secure portal is open 24/7 for you to initiate your request and upload your documents.
Same-Day Emergency Service (T/W/Th): To secure your spot in our hand-carried priority window, bookings must be finalized by 9:00 AM ET. This ensures our on-site staff can begin the physical navigation of government offices the same morning.
The Maxwell Queue: Once your order is placed, it is instantly added to our active workflow. We review all submissions in the order they are received, ensuring that every document is verified and prepared for its specific state or consular track by the next available business window.
Real-Time Digital Access: As soon as your documents are processed and sealed, a high-resolution digital scan is uploaded to your secure folder, providing you with the results you need to move forward without waiting for the courier..
-
The timeline is determined by your destination country’s requirements and the specific complexity of your document.
Apostille (Hague Convention Countries): For countries like Spain, Portugal, or Mexico, we utilize a streamlined certification process. Our Same-Day tier completes this in under 24 hours.
Authentication & Legalization (Non-Hague Countries): Countries like Vietnam, Thailand, or the UAE require a multi-step process. This involves state-level verification followed by physical presentation at the destination’s Embassy or Consulate. This typically adds 2–5 business days depending on the specific consulate's jurisdiction.
Document Retrieval by Proxy: When we are tasked with retrieving a "Long Form" record from a government vault, we bypass the standard 4–8 week mail-in backlog. Our staff secures the document in person, often allowing us to begin the Apostille process within the same business day.
-
The "Wet Signature" Clarity: "This depends on the document type. While we can process many documents via high-quality scans for Remote Online Notarization, certain government records and Consular Legalizations require 'Wet Signature' originals. We will provide a specific document checklist immediately upon booking to ensure compliance.
-
Yes. Our commissioned notaries provide legally binding U.S. notarizations for clients globally via secure audio-video sessions. This digital solution allows you to execute your documents from anywhere in the world, making them immediately ready for the Apostille process without the need for travel or embassy visits.
-
Yes. All our translations are performed by professional linguists and include a notarized Certificate of Accuracy. These are strictly formatted to be accepted by foreign consulates, embassies, and government agencies worldwide.
-
The destination country determines the track. An Apostille is a simplified certification for countries in the Hague Convention. Legalization is a multi-step process for non-Hague countries (like Vietnam or UAE) that requires additional state-level authentication and a physical visit to the destination's Consulate.
-
Yes. We have extensive experience with the Spanish Digital Nomad Visa and residency requirements. We ensure your FBI background checks, social security letters, and civil documents are apostilled and translated exactly to the standards required by Spanish consulates and the UGE-CE.
-
We coordinate the logistics for you. While we are on-site in New York and Florida, we maintain a network of professional staff nationwide. We manage the entire chain of custody to ensure your document is retrieved and processed correctly regardless of its state of origin.
-
Your originals are treated as irreplaceable. They are logged into our secure system upon arrival and hand-carried through government offices - never left unattended.
-
Yes. We use bank-level 256-bit encryption for all digital files. Your sensitive data is only accessible by the specific concierge handling your case.
-
Your originals are treated as irreplaceable. They are logged into our secure system upon arrival and hand-carried through government offices - never left unattended.
-
Never. We only provide necessary information to the government offices or consulates required to process your documents. We do not sell or share client data.
-
We retain digital scans for a limited window to ensure you have a backup. After your case is finalized and received, we purge sensitive data according to legal privacy standards.
-
Yes. Every member of the Maxwell & Co. team undergoes rigorous vetting to ensure the highest level of integrity and discretion for our clients.
-
For high-profile or corporate clients, we are happy to sign an NDA to ensure total privacy for your legal or personal matters.
-
Every completed order includes a high-resolution digital scan for your immediate records. The physical originals are then dispatched via tracked courier. We provide complimentary 2–3 day tracked shipping as part of our standard service.
-
Yes. Global delivery via DHL, FedEx, or UPS International Priority is included in our premium service packages. For clients requiring an even faster turnaround, international or domestic overnight delivery is available for an additional fee. Please specify your urgency during intake to ensure the fastest possible dispatch.
-
Because tracked, priority shipping is already included in your package to ensure a secure chain of custody, we manage all outbound logistics through our professional accounts. While you may provide your own label at your discretion, Maxwell & Co. cannot assume responsibility for the document once it is collected by the carrier using third-party postage.
-
While we use priority tracking for all shipments, we also maintain high-resolution scans of every document on file. In the rare event of a carrier loss, these scans allow us to facilitate a rapid replacement and re-certification to minimize any delay in your timeline.
-
Due to the sensitive nature of vital records and legal documents, we highly recommend a "Signature Required" delivery. If you choose to waive this requirement, Maxwell & Co. cannot be held liable for documents left unattended or lost after the carrier confirms delivery.
-
Yes. We can coordinate final delivery directly to your legal representative, employer, or the relevant foreign consulate. Simply provide the third-party address and contact details during your intake, and we will handle the routing for you.